COMPLEX OPERATIONS LEADER NF-02 RFT (LOCAL COMMUTING AREA ONLY)

Duties

INTRODUCTION:

This position is located within the Business Division of Marine Corps Community Services (MCCS), Bowling Center Branch, Iwakuni, Japan. The primary purpose of this position is to facilitate Bowling Center operations. The position reports directly to the Strike Zone Manager.

SUMMARY OF DUTIES:The incumbent has full responsibility for the smooth operation of a 20 lane bowling center in the absence of management during days, nights or on weekends, to include entertainment arcade programs, pin-setting equipment, pro shop, desk operations, food and beverage concepts, and bar operations. Uses a general knowledge of the game of bowling to assist customers in selecting equipment best suited for their needs. Leads Recreation Attendants, contractors and other staff required across different departments to identify potential issues and resolve them in a timely manner.

Is responsible for cash funds and daily cash receipts in multiple locations. Performs various cash handling duties such as issuing change funds, ringing cash registers in/out, reading registers at designated times and completes DARs, etc. Complies with non-appropriated fund procedures, maintains required accountability records. Issues, receives and secures change funds and income from shift supervised.

Assures adequate maintenance, sanitation and cleanliness of the Bowling Complex and its equipment. May direct mechanics to conduct minor maintenance repairs. Receives customer complaints and attempts to resolve them. Refers major complaints or incidents to the Complex Manager or appropriate authority. Closes the Bowling Complex and assures that all entrances and exits are secured and that no unauthorized persons remain in the complex. Conducts fire checks, secures fund container at the completion of the business day.

At any given time, may oversee the food and beverage concepts, directing the culinary team to maximize efficiencies during the operations. While assigned to the fast casual concept, will ensure quality control measures are taken confirming quality products being served to our patrons. Maintains sanitation standards, overseeing a culinary team during all stages of preparation, storage, and service of products to include temperature controls and First In First Out (FIFO) standards in the storage units at all times. Ensures all areas are clean and equipment turned off prior to securing the kitchen space.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other duties as assigned.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service

  • People with passion for doing work that matters

  • Quality of Work Life Balance

  • Competitive Pay

  • Comprehensive Benefit Packages

  • Marine Corps Exchange and Base Facility Privileges

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

  Varies – Review “OTHER INFORMATION”

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applications mustbe submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

  Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

  Note:To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

  Required Documents:

  *Education/certification certificate(s), if applicable.

  *If prior/retiring military, DD214 Member Copy/Statement of Service

  *PCS Orders and Family Entry Approval (Military) OR Sponsor’s

  Letter of Employment

  (Civilian)

  *If you are a current federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50/SF3434/SF2545

  MILITARY SPOUSE PREFERENCE (REGULAR PT/FT NF3 & Below)

  All military and DoD civilian spouses are required to provide a copy of their sponsor’s orders during the application process. If a copy of the orders are not submitted during the application process, the spouse will NOT be considered as part of the military spousal preference population when being routed to the hiring manager for consideration.

  ** NOTE – In accordance with MCO P12000.11A there is no limit to the number of times spousal preference may be applied to referral and selection for non-continuing positions (flexible). Spouses may be simultaneously referred for continuing and non-continuing positions. Eligibility of spousal preference terminates upon acceptance or declination of an offer for a Regular Full-Time or Part-Time position, even if the spouse elects any other categories on the initial application. (Applies to all positions NF03 and below level)

  LEGAL IMMIGRATION STATUS RESPONSIBILITY

  **NOTE (1) In regards to your current legal residence status in Japan, it is your responsibility to maintain legal residence status and take necessary steps to retain a current Visa up until you are employed with MCCS and issued SOFA status.

  **NOTE (2) For applicants with Japanese permanent residency status; in accordance with USFJI 36-2611, para. 4.2.2.1., the individual is not entitled to acquire double residency status in Japan. SOFA status will be granted once you take an action to relinquish Japanese permanent residency.

  Agency contact information

  IWAKUNI MCCS

  Phone

  01181827793030

  Email

  [email protected]

  Address

  IWAKUNI MCCS
  MARINE CORPS COMMUNITY SERVICES
  ATTN PERSONNEL OFFICER
  FPO AP, 963101867
  JPN

  Next steps

  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to Public